Refund My Flight | Claim Up to R12,000 for Delayed EU Flights

1. Who We Are

Refund My Flight (“we”, “us”, “our”) is a South African service that helps travellers claim compensation under EU Regulation 261/2004 for delayed, cancelled, or overbooked flights. Contact us at daron@refundmyflight.co.za.

2. Information We Collect

When you submit a claim, we collect:

Full name, email address, and phone number
Flight details (flight number, date, airports, event type)
Booking reference (optional)
Uploaded documents such as boarding passes or tickets
UTM parameters for marketing analytics

3. How We Use Your Information

We use your personal data to:

Assess your eligibility for compensation
Pursue your claim with the relevant airline
Communicate with you about the status of your claim
Improve our services and website

4. Sharing Your Information

We may share your data with:

Airlines and regulatory bodies as required to process your claim
Legal representatives if necessary
Service providers who assist us (e.g. email delivery, hosting)

We will never sell your personal information to third parties.

5. Data Security

We use industry-standard security measures including encrypted storage and secure data transmission (TLS/SSL) to protect your information.

6. Data Retention

We retain your claim data for as long as necessary to process your claim and for up to 5 years thereafter for legal and accounting purposes.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to the processing of your data

To exercise these rights, email us at daron@refundmyflight.co.za.

8. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

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